Thank you for shopping with yourworldexchange. We want you to enjoy a smooth and pleasant shopping experience. If you are not fully satisfied with your purchase, our refund policy below explains how we can assist you.
1. Refund Eligibility
You may request a refund under the following conditions:
- A refund request is submitted within 14 days of receiving the product.
- The item is unused, undamaged, and in its original condition.
- All original packaging and accessories are included.
Refunds are not available in the following situations:
- The request is submitted after the 14-day window.
- The item has been used, damaged, modified, or is missing parts.
- Personalized/custom items, clearance items, or items marked as non-returnable.
2. Refund Process
- Contact us at yesoner@yourworldexchange and provide:
- Order number
- Reason for refund
- Photos of the item (if applicable)
- We will respond within 48 hours.
- If the item needs to be returned, we will provide the return address.
- After we receive and inspect the item, your refund will be processed within 3–7 business days.
- Refunds will be issued to the original payment method (Stripe, PayPal, credit card, etc.).
3. Shipping Costs
- If the refund is due to a product defect, damage, or our error, we will cover the return shipping cost.
- For personal reasons (e.g., dislike, wrong size, change of mind), customers are responsible for return shipping fees.
4. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 72 hours of delivery with photos attached. We will arrange a replacement or refund at no cost to you.
5. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider (Stripe, PayPal, or your card company)
- Processing times may vary
If you still have not received your refund, please contact us for assistance.
6. Contact Us
If you have any questions regarding refunds, please contact us: