At yourworldexchange, we want you to enjoy a smooth and pleasant shopping experience. If you are not fully satisfied with your purchase, we provide a clear and transparent return policy and process.

1. Return Policy

1.1 Return Window

You may request a return within 14 days of receiving your order.

1.2 Return Conditions

To be eligible for a return:

  • The item must be unused, undamaged, and in original condition.
  • All original packaging, tags, and accessories must be included.
  • Proof of purchase (order number) is required.

1.3 Non-returnable Items

The following items cannot be returned:

  • Customized or personalized products
  • Clearance or final-sale items
  • Items marked as non-returnable on the product page
  • Used, damaged, or altered products

1.4 Return Shipping Costs

  • If the return is due to a quality issue, wrong item, or damage, we will cover return shipping.
  • For returns due to personal reasons (e.g., dislike, wrong size, no longer want), the customer is responsible for return shipping costs.

2. Return Process

Step 1 — Submit a Return Request

Contact us via email:
📧 yesoner@outlook.com

Please include:

  • Order number
  • Reason for return
  • Photos of the item (if damaged or defective)

We will respond within 48 hours.

Step 2 — Receive Return Instructions

If your return is approved, we will provide:

  • The return shipping address
  • Packaging instructions
  • Any necessary labels (for quality issues only)

Step 3 — Ship the Item Back

  • Please pack the item securely with all original materials.
  • Use a trackable shipping service if you pay for the return yourself.
  • Send us the tracking number after shipping.

Step 4 — Inspection & Approval

Once your returned item is received, our team will:

  • Inspect the condition
  • Confirm eligibility
  • Notify you of approval or rejection

This process usually takes 2–5 business days.

Step 5 — Refund Issued

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 3–7 business days depending on your bank/payment provider

3. Exchanges

We currently do not support direct exchanges.
If you want a different item, please return the original item and place a new order.

4. Contact Us

If you have any questions regarding returns, we are here to help:

Email: yesoner@outlook.com
Company Name: yourworldexchange
Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA